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Terms & Conditions

PS WEDDINGS – January 2023

The phrases below have the following meanings:

“We”, “us” and “our” means: Paula St John trading as PS WEDDINGS

(“Printer” “PS WEDDINGS”)

“You” means:

The person and or persons contracting our services or buying specified products.

“Intellectual Property” means:

This includes Intellectual Property (IP) of any type, registered or registrable in any country.

“Our Website” means:

Our websites and  all web pages that are controlled by us.

Please make sure you read these terms and conditions and ensure you are happy with them before booking, all orders and dealings are subject to them. We would be grateful for a written confirmation of acceptance of these terms (this includes email) but we will act on the basis that any order received from you, and your continued use of PS WEDDINGS, signifies your acceptance of these terms.

Please note that we reserve the right to change these terms at any time – we intend to notify you of changes that we make.

1. Consultation

1.1. As we want you to feel comfortable about contacting us, and to ensure that our quotes are as accurate as possible, all correspondence between you and us prior to your acceptance of a quote is free of charge and does not create or impose any obligations on either you or us.

1.2. Please note that the prices stated on our website are subject to change and are provided for indicative purposes only.


2.1. We will provide you with a written quote for your order prior to undertaking any work for you. The quote will remain valid for 30 days from the date it is sent to you, so it may be accepted by you at any time during this period. To avoid any misunderstanding as to whether or not a quote has been accepted, we must have received your acceptance in writing (email is fine) within this period.

2.2. Quotes are provided on the basis of the information that has been provided to us in writing prior to the quote being prepared and on the assumption that there are no additional or unusual circumstances that may apply to the order (such as very short deadlines, changes to your delivery address or details or any other matters which may impact on our ability to commence, continue or complete your order). Any changes that you make to your order which are not envisaged by our quote shall not be binding on us unless we expressly accept them. We reserve the right to request additional payments if the changes require additional work.

3. Our Contract with You

3.1. Each party acknowledges that, in entering into this agreement, it does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

3.2. Verbal or email instructions by the Client to proceed will constitute an acceptance in full of these Terms. Variations to the Assignment may only be agreed in writing.  

3.3. When orders are taken we will require all the relevant information about your Event. Failure to do so correctly could result in a delay in designing your Goods. It is the Client’s responsibility to provide this information correctly and promptly.

3.4. Once you have accepted our quote we will send you an invoice. Upon receipt of the deposit or (if applicable) full payment has been made, we will provide you with an indication of the time-scales for commencement of the design process and any extra costs. It is important that you notify PS WEDDINGS immediately if you are unable to work to the schedule as any delay in supplying feedback, providing copy or approving proofs may result in a delay to your order. Any delay caused by your failure to provide information will be your responsibility, and we do not accept responsibility for such delays.

3.5. For all existing designs, full payment is taken when items are ordered in the very beginning. This is non-refundable unless there is a problem with the product.

3.6. For all bespoke designs we charge 50% (non-refundable) of the quoted price upfront to secure the booking, the remaining 50% will be due upon design/proof sign off (before they go to print).

3.7. PS WEDDINGS reserves the right to use any stationery created for you to promote their products and services. On occasion PS WEDDINGS will use your email to ask for feedback and voting in awards. However your contact details are held in accordance with the EU General Data Protection Regulation (GDPR). Please contact me if you would like your details removed. 

4. Bespoke Work

4.1. Our contract to supply Specified Goods is a contract for both the supply of Goods and the Bespoke Work you have asked us to do.

4.2. Bespoke Work is the custom design of your Goods to fit with your occasion or purpose specifications, design instructions or themes from your Brief. 

4.3. The Extra Work shall be limited to the preparation of an initial design based on your Brief to us, and three rounds of amendments or revisions. With additional amends thereafter charged at a rate to be agreed, depending on the scale of amends required.

4.4. Wholescale redesign or significant changes to your Brief shall NOT be included as amendments or revisions and in that situation the contract will be terminated, and the Deposit forfeited.  A new Quotation will then be provided by us, based on a new Brief and its design instructions.

4.5. Your final Brief will be sent to you for approval and sign off, and this will then allow the Specified Goods to be manufactured.  Once your Brief is signed off by you, no responsibility will be accepted by us for spelling errors, incorrect names, dates, or any other information set out in the Brief.  Any changes to the Brief thereafter will incur additional charges.

4.6. All ribbons and decorations on product photography are for inspiration purposes only and do not come with any of the products unless stated on our website.

5. Intellectual Property.

5.1. The Intellectual Property is all work we do in the process leading to completion of the Specified Goods and in the completed Specified Goods, belongs to us.  You cannot copy, reprint or use the designs for any other purpose or goods, save as set out below.

5.2. If you change or create derivative versions of the Specified Goods, the Intellectual Property in those changed or derived versions also belongs to us.

5.3. We now grant an exclusive non-commercial licence to you, to use the Intellectual Property, by the use of the Specified Goods only, for a period of 99 years.  You may not assign this licence in any circumstances.

5.4. All stationery artwork and designs remain the copyright of PS WEDDINGS and may not be reproduced in any form without prior written permission from PS WEDDINGS.

6. Prices

6.1. Prices for Goods are available on enquiry, either through Our Website or by telephone or email.  We are not registered for VAT.  The price for the Goods and Specified Goods is set out on our Quotation.

6.2. Prices are subject to change at any time due to the increased costs of paper, card, printing, postage and packaging. This includes advanced bookings where a £50.00 deposit is taken.

7. Payment

7.1. For all Bespoke Work we require a non-refundable 50% deposit of the price of your order on acceptance of our Quotation and we reserve the right to increase this dependent upon the Brief.  Full payment is to be made on orders under £150.00 or any products from our Existing Design range. The balance payment is required to be paid by you, including, where applicable, any delivery costs, before we will send any part of the order, save that we will supply digital proofs for revisions, amendments and final approval as set out in paragraph 7.3 to allow the Bespoke Work to be signed off by you.

7.2. The price included in the Quotation for invitation suites covers delivery via Royal Mail to the UK mainland only. Large format products (e.g. signage & table plans) will be subject to delivery charges and will arrive via ParcelForce, unless stated otherwise. Delivery to Scottish Highlands & Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man), Northern Ireland, Republic of Ireland or International countries will be charged. PS WEDDINGS will inform you of the cost, which must be paid before the items are shipped.

7.3. Payment terms are on our invoices, and payment is not deemed to have been made until the price has been paid in full. If payment is not made in full and within time the services may be suspended and payment in advance may be required before the services are recommenced.

7.4. If payment is not made in accordance with the above clauses, the Printer reserves the right to charge the Client an administration fee of £50 to late payments together with interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.

7.5. Up to 3 digital proofs of each item will be sent via email. Great care is taken to ensure all information is accurate, however it is the responsibility of the Client to final check the layout, colours, spelling and grammar. If designs are approved with errors and subsequently printed PS WEDDINGS holds NO responsibility and will not be liable for any resulting cost to reprint. 

7.6. If reprints are required, then a specified amendment fee per item will be charged, together with the full cost of the reprint. The reprint will not take place until this payment is received. It is therefore vital that you check proofs thoroughly before approving.

7.7. Design and proofing takes time and this has been factored into the design cost. PS WEDDINGS will provide up to 3 free digital proofs for each item. Thereafter proofs will be charged at £15.00 each. It is recommended that you carefully check the design and content and clearly notify PS WEDDINGS of any information that needs to be amended straight away. Physical proofs are charged at £25.00 each for standard print and £40.00 for digitally foiled pieces, all subject to delivery charges.

8. Cancellation, Postponement and Refunds

8.1. You are purchasing Specific Goods, and there is no right to cancel a contract to supply Specific Goods and no refunds are available.  If you do not wish to progress with the order, and ask to cancel or terminate the agreement, unless we have agreed otherwise in writing, you will be liable to pay the full Quotation price for the Goods.

8.2. If the Printer can no longer fulfil the Assignment, the Deposit and any additional monies paid at the time of cancellation will be repaid to the Client within 14 days of cancellation and no further sum or compensation will be payable to the Client by the Printer arising from such cancellation.

8.3. PS WEDDINGS reserves the right to cancel an order at any stage should any of the Terms not be adhered to. If a Client does not respond to emails, proofs or fails to make payments on time, PS WEDDINGS reserves the right to treat the order as cancelled.

8.4. PS WEDDINGS reserves the right to charge for work done to date. This includes Administrative and Research & Development.

8.5. If a Client decides to cancel an order after paying the Deposit, they must let PS WEDDINGS know as soon as possible. All cancellations will result in the loss of the Deposit. Under no circumstances will this be reconsidered (including circumstances surrounding the Covid-19 pandemic).

8.6. Personalised orders cannot be returned or refunded under any circumstances. 

8.7. Samples cannot be returned or refunded under any circumstances.

8.8. If you decide to postpone your wedding (including circumstances surrounding the Covid-19 pandemic) PS WEDDINGS will try to move your booking, along with the Deposit, to accommodate working around your new wedding date, but this is not guaranteed. If we cannot accommodate the change of date this will be a cancellation and will result in the loss of the Deposit if already paid. Under no circumstances will this be reconsidered (including circumstances surrounding the Covid-19 pandemic). 

9. Liability

9.1. Please examine the Goods received from us immediately when you receive them.  If you do not tell us of any defect or problem within 7 days of receipt of the Goods, we shall assume that you have accepted them. 

9.2. If the Goods do not meet your Brief, and are defective, you may reject them and return them to us.  The Goods must be returned to us as soon as any defect is discovered but not later than 1 month from receipt to you. You are responsible for return delivery costs.

9.3. We will offer the options in clause 9.4 below subject to the following conditions:

9.3.1.   We receive the Goods with labels and packaging intact.

9.3.2.   You tell us who you are, where you are and set out the fault complained of in writing.  We cannot return your money unless we know who sent the Goods back.

9.4. If any defect is found, then we shall:

9.4.1.   repair or replace the Goods, or

9.4.2.   refund the full cost you have paid including the cost of returning the Goods.

9.5. Our Goods are hand-made and are therefore unique products.  Part of the character and nature of such Goods is that they are subject to colour and shade variations.  Therefore, defect shall not include:

•  Colour variations.

•  Natural variations.

•  Errors not identified by you, or any changes requested, at the time or after the Brief has been approved – (see Clause 4.5 above).

•  Please note that the colour on your screen may differ from printed colour as each screen is ‘calibrated’ differently and this is particularly noticeable on mobile devices. Please bear in mind that printers (both domestic and commercial) also vary and therefore the colours may differ slightly. However, please be assured that your final stationery will be printed on high quality printers in-house or externally commercially.

•  If ordering a combination of foil printing and digitally printed items, please be aware that it may not be possible to exactly match the colours due to the variation in each print technique. If Pantone colour targets have been specified this is simply a visual guide and it is not possible to accurately match Pantone colours using a digital CMYK print process

10. Deliveries

10.1. Goods below the value of £20.00 are delivered by standard second class Royal Mail unless agreed otherwise. Goods valued at £20.00 and over are delivered by 2nd Class registered and tracked delivery (unless a faster delivery/courier has been agreed) and should arrive at the very latest 14 days from the day we tell you that the order is complete and ready for delivery.

10.2. Delivery of Goods will be made by the carrier to the address stipulated in your order.  You must ensure that someone is present to accept delivery.

10.3. If we are not able to deliver your Goods within 14 days of the date of your order, you shall be notified by email or text to arrange another date for delivery.

10.4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.

10.5. Goods are sent at our own risk until signed for by you or by any other person at the address you have given to us.

10.6. All Goods must be signed for on delivery by an adult aged 18 years or over.  If no one of that age is at the address when the delivery is attempted, the Goods may be retained by the carrier.

10.7. When your Goods arrive, it is important that you check immediately the condition and quantity.  If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

10.8. Signing “Unchecked”, “Not checked” or similar is not acceptable.

10.9.           If you pick up Goods from us in person, then:

10.9.1.        Goods are at your own risk from the moment they are picked up by you or your carrier;

10.9.2.        You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

 11. Miscellaneous

11.1.     Verbal or email instructions by the Client to proceed will constitute an acceptance in full of these Terms including the price. 

11.2.     The Terms do not give any right to any third party under the Contracts (Rights of Third Parties) Act.

11.3.     Each party will keep the confidential information of the other party and any third party confidential and secret, and only use it for the purposes of supplying the services or making proper use of the services. Each party recognises and accepts its obligations with regard to the control and the processing of personal data under the current data protection legislation and regulations. For more information on this, please see our privacy notice on Our Website.

11.4.     You grant the Printer consent to use any work including photographs created as part of the Assignment to show off our Goods and services and designs, together with the right to display images as part of our portfolio and to write about the Assignment on websites, and in our marketing materials.  If you do not wish to grant this consent, you must confirm this in writing or by email within 7 days of entering into this agreement.

11.5.     The Terms and any dispute under them shall be governed by the laws of England and Wales.

11.6.     Any details required from you to create your order must be clearly typed and provided in unformatted text by email or Word Doc (or equivalent software).

11.7.    Semi-Custom work will be limited to 2 rounds of amends unless agreed otherwise between you and PS WEDDINGS. Additional amends will be chargeable at a rate related to the scale of changes requested.

11.8.     Please allow plenty of time for your stationery, even existing designs require small changes and the printing and finishing steps can take up to two weeks to be completed. Requests can be made to rush jobs through quicker but this is not always possible and there is an additional fee for this.

11.9.     You can amend your text on your invites up to 9 times, beyond this there is a £15 charge. Text changes do not include font amends and anything affecting the layout. It simply applies to spelling and grammatical errors.

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